Administration Arrangements

(How We Work Together)

A1. Introduction

We work as your partner toward the goal of making your travel smooth and successful. Some administrative work is involved for both of us. We have tried to keep our demands on you minimal and simple. This section explains the steps which help us to manage your travel arrangements efficiently.

In consideration for your payment purchasing travel from SkiCanada, you agree that you have received, read and agree to the terms and conditions below, covering the travel package organized by Ski America LLC dba SkiCanada.

A2. Your Proposal and Confirmation

Travel arrangements and prices in your Proposal are subject to availability and contract.

Upon receipt of your deposit, we will issue a Confirmation. Your check will not be deposited or your credit card charged until the arrangements are confirmed.

A3. Agreement

The Agreement between us consists of three parts:

1. (1) your Confirmation/Invoice;
2. (2) Administration Arrangements in this section; and
3. (3) the Terms and Conditions in the following section.

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A4. Deposits and Payments

All prices are quoted in Canadian Dollar. Our schedule for deposits and payments reflects our prepayment requirements. Additional deposits may be required by airlines to secure special air fares. Special deposit arrangements may also apply to certain hotels, resorts, holidays, or high demand periods.

It is important that your payments be received in our office by the dates due. If not, we may have difficulty in retaining your travel space and prices, and may be required to cancel your arrangements.

We regret that we are unable to deliver your tickets, vouchers, or travel documents until full payment has been received.

Initial Deposit: : C$350 per person due upon reservation request (C$250 for land only arrangements).

Final Payment: : remaining balance due 65 days before departure. For reservations received within 65 days of the departure date the final balance is due upon confirmation.

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A5. Form of Payment

Deposit and payments may be made by personal checks or credit card. When you request payment by credit card, by signing the credit card authorization form, you are authorizing us to charge the deposit, final payment, and any other fees to the designated charge card, and you are agreeing not to initiate a charge-back.

Please understand if a check is returned, or if your credit card is declined, we must charge you a handling fee of C$30 per item.

Your travel agent may assist you by forwarding your deposits and payments to us. However, the travel agent is not acting as our agent for the collection of money, and we are not able to credit your account until we receive your payment in our office.

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A6. Special Travel Arrangements

Many of our guests take the opportunity to extend their stay for independent travel. Our company is not a full-service travel agency and we may not be able to provide all the arrangements which are required. We will gladly assist within the scope of our capabilities and send you information about the most frequently requested options.

A7. Late Booking

We recognize that travel plans sometimes come together quickly and that sometimes it is not possible to decide until the last minute. We will do everything possible to accommodate your late requests, subject to availability and the feasibility of issuing documents. Please send us full payment immediately upon confirmation.

You will understand that late requests incur extra communication, administration and delivery costs. There is a fee of C$90 per person for reservations confirmed less than 65 days before departure.

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A8. Cancellation and Refunds

We are always sorry if someone has to cancel travel plans; we know what a disappointment and disruption this can be!

To avoid misunderstandings, please send us cancellations in writing and enclose all travel documents including air tickets and vouchers. The date of receipt in our office determines the effective date of cancellation.

Customized individual packages are entirely non-refundable. No refunds will be given for unused portions of your package.

Purchase of the Travel Protection Plan is recommended to minimize financial loss due to cancellation fees which cannot be waived in any circumstances.

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A9. Travel Protection Plan

In collaboration with a leading insurer, SkiCanada has developed a customized Travel Protection Plan which provides financial protection against the cancellation fees specified above as well as coverage for travel-related risks during your trip.

Our Insurer requires that all our guests be offered this coverage on an automatic basis. Consequently, we will add the insurance cost to the trip price with the Confirmation/Invoice.

Anyone not wishing to purchase the Travel Protection Plan is required to sign a Waiver/Release which must be returned to SkiCanada no later than 65 days prior to departure.

At 65 days prior to departure, the insurance becomes effective and the Waiver/Release cannot be accepted after this date.

Insurance premiums are not refundable.

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A10. Changes in Travel Arrangements

We recognize that sometimes individual plans change. We will do everything possible to accommodate your change request, subject to availability. As departure date approaches, it becomes increasingly difficult, even impossible, to make any changes at all. To reduce misunderstandings, please send us all changes in writing. They will be effective on the date we receive your notice in our office.

In order for our prices to be as low as possible, our travel arrangements use special airfares which are not available to the general public, and which may have different restrictions than the normal published fares. We also use airfares which require advance purchase of tickets and which are highly restricted and non-refundable.

Consequently, after reservations are confirmed, even before the ticket is issued, changes to your air tickets usually involve penalties, which may equal the entire value of the ticket. In all cases, we, and you, must abide by the airline restrictions and penalties.

Please note, that once the ticket is issued, it is non-changeable and non-refundable.

We endeavor to minimize our fees for changes; the following change fees apply.

Changes More than 45 Days Before Departure: C$90 per person for each change.

Changes Less than 45 Days Before Departure: C$180 per person per change plus any applicable penalty assessed by the airline.

As departure date approaches, it becomes increasingly difficult, even impossible, to make any changes at all.

Changes After Departure: We regret that we are not able to make refund for any component of the inclusive travel package that you may not use, nor are we able to change air tickets.

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A11. Delivery of Travel Documents

Your tickets, vouchers and other travel documents will be delivered to you about two weeks before your departure date. At that time, details of all local contacts will be provided.

A12. Trip Cost Basis and Selling Price

We purchase travel components at specially negotiated rates from air carriers, hotels and other suppliers. Our prices include costs of preparation, marketing and operation of the travel arrangements.

A13. Foreign Currency and Price Guarantee

Our prices are based upon the foreign currency exchange rates which are in effect on the date of quotation. All SkiCanada prices are quoted in Canadian Dollars. Your travel price is guaranteed once you pay the initial deposit.

A14. Land Only Bookings

For bookings where SkiEurope does not arrange your air travel, in order to ensure ground transfer arrangements, you must provide SkiEurope with your flight information at the time of booking.

We are not responsible for any missed transfers due to the late arrival of your flight. If, for any reason, you do not arrive on the designated flight, you must arrange transfers to the ski resort at their own expense.

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